Return/Refund Policy

The My Diamond Art “Guarantee”

My Diamond Art has a 30-day money back guarantee return policy if the product is defective or has not been used or damaged in any way. My Diamond Art strives for 100% customer satisfaction and will attempt to resolve any issue. **Shipping is not refundable**

Will you have to return your product?
Yes, all damaged products must be returned to My Diamond Art to receive a refund.Returned products must be in the condition you received them and in the original box and/or packaging.

**We do not offer refunds for the following:

  • Partially completed diamond paintings
  • Fully completed diamond paintings
  • Custom kits

Who pays for return shipping fees?
My Diamond Art does not provide return shipping labels or reimburse return shipping charges.

When will you receive your refund?
As soon as the product is returned and inspected please allow up to 48-72 hours for initiation of your refund. Once your refund has been initiated, deposit times may vary based on your banking establishments transfer times. **You will receive a refund confirmation email**

How to initiate a return/refund?
Simply send us a quick message letting us know you wish to process a return, and we will provide you with the return address. **We understand the importance of getting your money back in your pocket as soon as possible, please allow up to 24 hours for a response**


All orders may be cancelled prior to shipping. Once shipped a return must be initiated.